Bespoke systems training for
Premier Vet Alliance
Services: Bespoke eLearning, systems training, video production and localisation
About Premier Vet Alliance
Premier Vet Alliance helps veterinary practices offer and manage preventative healthcare plans for pets, providing the software, training and ongoing support practice teams need to run them.
The challenge
Premier Vet Alliance needed to help staff across its supported veterinary practices learn how to use its software ahead of new platform launches.
With four user types and five versions of the platform, the training had to reflect differences in how the software worked across roles and countries, while giving learners opportunities to check their understanding of key tasks. This meant going beyond standalone training videos to include assessments that fitted within its existing CPD-accredited learning plan.
As the software received regular updates, the training also had to be easy to maintain so it could keep pace with changes to the platform.
What we did
Using a simulated version of Premier Vet Alliance’s software, our team worked through the processes learners needed to follow and developed the training content from scratch.
We created a combination of:
Step-by-step systems training videos showing users how to complete tasks within the software.
Interactive eLearning content explaining key features and processes.
Knowledge checks giving learners opportunities to test their understanding of important tasks.
Different course versions reflecting the software features, languages and requirements of each region and user group.
The training has considerably reduced the time Premier Vet Alliance spends delivering systems training, allowing it to adapt how it onboards practice staff.
Staff can now complete key tasks more independently, with fewer requests for help and more consistent use of the system across practices.
As the platform changes, our ongoing support helps keep the training current. Working directly with Premier Vet Alliance’s regional contacts also means James doesn’t have to coordinate every update himself.
The results
“That takes a huge amount of pressure off me personally and means I'm not having to act as the intermediary on every piece of content.
It keeps things moving and keeps quality high across all the different versions.”
James Tudor - Head of CX, Premier Vet Alliance
“I needed a solution that was sustainable, scalable, and able to grow with us if we expanded into new countries. Mint ticked all of those boxes, with a great team, the right solution, and a price point that made long-term sense.”
James Tudor - Head of CX, Premier Vet Alliance
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